Returns

Our return policy lasts 15 days from the date your order is delivered. If 15 days have passed since delivery, unfortunately we cannot offer you a refund or exchange.

Under applicable consumer protection laws, this 15-day period serves as your cooling-off period. If you wish to return your order, you must contact us within this period by emailing support@glacierglows.com before sending any item back.

To be eligible for a return:

• The item must be unopened, unused, and in the same condition that you received it.
• The product must remain sealed with its original cellophane wrapping intact.
• The item must be returned in its original packaging.
• Proof of purchase or your order confirmation is required.

As our products are skincare products, we are unable to accept returns of opened or unsealed items due to hygiene and safety reasons. Any product with broken or removed cellophane wrapping, or any item that has been opened or used, is not eligible for return or refund unless the item is defective or damaged upon arrival.

Please do not send your purchase back to the manufacturer. Return instructions will be provided by our customer support team once your return request has been approved.

Non-returnable items

Several types of goods are exempt from being returned, including:

• Opened skincare and personal care products
• Perishable goods such as food, flowers, newspapers or magazines
• Gift cards
• Downloadable software products
• Products that are intimate or sanitary goods
• Hazardous materials or flammable liquids or gases

Partial Refunds (if applicable)

Only partial refunds may be granted in certain situations, including:

• Any item not in its original condition, damaged or missing parts for reasons not due to our error.
• Any approved return received outside the stated return requirements.
• Any other return that does not fully comply with this Return Policy.

Refunds (if applicable)

Once your approved return has been received and inspected, we will notify you by email that we have received your returned item. We will also inform you whether your refund has been approved or rejected.

If approved, your refund will be processed and automatically applied to your original payment method within a reasonable number of business days.

Late or Missing Refunds (if applicable)

If you haven't received your refund:

• Check your bank account again.
• Contact your credit card provider, as refunds may take time to appear.
• Contact your bank, as processing times can vary.

If you have completed these steps and still have not received your refund, please contact us at support@glacierglows.com.

Sale Items

Only regular-priced items may be refunded. Sale or promotional items are not eligible for refunds unless required by applicable law.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact us at support@glacierglows.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return once the returned item has been received and approved.

If the item was not marked as a gift, any refund will be issued to the original purchaser.

Important Return Instructions

Before returning any item, you must first contact us at support@glacierglows.com within 15 days of delivery. Our customer support team will review and verify your request. If your return is approved, we will provide you with the correct return instructions and our designated return warehouse address in China.

Please do not return your order without first contacting us by email.

Do not refuse delivery of your parcel. Refused deliveries are not considered approved returns and may be lost in transit.

Do not send your return to the address printed on the parcel or shipping label. This is not our returns processing address. Returns sent to the address shown on the package without our prior approval may not reach our returns warehouse.

If you refuse delivery, return the parcel without first obtaining return authorisation, or send the item to an address other than the one provided by our customer support team, we cannot guarantee that your parcel will be received or processed. In such cases, the parcel may be lost, and we will not be able to provide further assistance, issue a refund, or accept responsibility for the lost package.

All approved returns must be sent to our designated returns warehouse in China using the return address supplied by our customer support team.

Return Shipping

To request a return, please contact support@glacierglows.com within 15 days of delivery. Do not return any item without first receiving return authorization from our customer support team.

All approved returns must be sent to our designated returns warehouse in China. The correct return address will be provided after your return request has been reviewed and approved.

Customers are responsible for the cost of returning their items unless the product is defective, damaged, or incorrect due to our error. Original shipping charges are non-refundable. If a refund is approved, return shipping costs may be deducted from the refund where applicable.

Delivery times for exchanged products may vary depending on your location.